The warranty does not cover normal wear and tear or damage caused by accidents or negligence. In the event that repairs are unable to restore the normal conditions of use of your OMEGA watch, OMEGA guarantees its replacement by an OMEGA watch of identical or similar characteristics. This includes the repair or replacement of any spare parts and/or rectifying any faults as identified by our Customer Service. During the warranty period and by presenting the valid warranty certificate, you will have the right to have any defect repaired free of charge. It covers material and manufacturing defects existing at the time of delivery. Please refer to the operating instructions for specific information about the warranty conditions and restrictions.Įvery OMEGA watch is warranted for a period of sixty (60) months. All refunds will be issued in the form of the original payment.Īll OMEGA watches are delivered with a 5-year warranty that covers the repair of any material or manufacturing defects. We are not responsible for items which are lost, stolen, broken, or damaged during the return process. We recommend that all returns and exchanges be sent by UPS or FedEx with a valid tracking number attached. Carefully package merchandise to prevent damage in transit. In order to expedite your return, you must choose the appropriate reason code for your return on the packing slip. The item must be returned with box, warranty cards, user manual, gifts with purchase (if applicable), and any extra links due to bracelet sizing. Let us know why you are returning your item by completing the survey on the back of the packing slip and returning it with your merchandise.
To request a return, please visit your MyOMEGA account to print out your return label. Personalized, engraved or embossed products cannot be returned. We reserve the right to reject personalized items without providing reason. Any products that are personalized (embossed, engraved, etc.) cannot be cancelled after purchase. scratches, worn, damaged) will be returned to you and no refund will be issued. Earrings are final sale and may not be returned or exchanged.Īny order that fails quality inspection from Customer Service (e.g. Returns are only applicable to orders made on Returns are not accepted in the boutiques. If you are not satisfied with your product, you may return any unworn, undamaged merchandise purchased online from by mail within 14 days of delivery for a refund of the purchase price, provided that the merchandise is original quality and has not been damaged.
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